If you are unhappy with something we did, we want to hear about it.
Complaints about this website
Contact us using the details below. Tell us what happened, when, and what you would like us to do. Please do not include sensitive information such as your Social Insurance Number or banking details.
Contact details for the operator of this website have not been published yet.
We will acknowledge your complaint, look into it and reply with what we found and what we will do.
Complaints about a loan, a lender or a dealer
We are not a party to any loan or vehicle purchase and cannot resolve a dispute about one. Start with the company’s own complaints process. If that does not resolve it, the right place to escalate depends on the type of company and your province: for example the complaint body named by a bank or credit union, your provincial consumer protection office, or the regulator for motor vehicle dealers in your province.
Privacy complaints
If your complaint is about how we handled your personal information, contact us first. If you are not satisfied with our response, you can contact the privacy regulator for your province or the Office of the Privacy Commissioner of Canada.